Privacy Policy
Last updated: November 2026. This privacy policy explains how bq77 collects, uses, and protects your personal information. Your privacy is important to us.
What Information We Collect
When you register with bq77, we collect information necessary to verify your identity, process payments, and comply with financial regulations. This includes your full name, email address, phone number, date of birth, residential address, and National ID number or passport details.
During gameplay, we record your account activity: bets placed, games played, deposits and withdrawals, session duration, device type, and IP address. We also collect optional information if you contact our support team—chat transcripts, attachment files, or feedback you submit.
Technical data is collected automatically: browser type, operating system, referring page, pages visited within bq77, click patterns, and general location (country and region level, never precise GPS coordinates). This helps us improve site performance and detect fraud.
Payment Information
When you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, we receive transaction reference numbers and amounts. We do not store your full payment credentials—those are handled by our payment partners under their security standards. We retain transaction records for accounting and regulatory purposes.
How We Use Your Data
Your information allows us to deliver bq77 services: create and manage your account, process deposits and withdrawals, verify your identity for KYC compliance, calculate and distribute bonuses, and enable 24/7 live chat support. We use your email and phone to send account notifications, promotional offers (with your consent), and security alerts.
bq77 analyzes gameplay patterns to detect problem gambling signs—unusual loss patterns, rapid escalation of bets, or extended play sessions—and proactively reach out with responsible gaming resources. We also use data to prevent fraud, money laundering, and underage access by screening deposits against financial sanctions lists and cross-checking identity documents.
Aggregated (non-personal) data helps us understand player preferences: which games are most popular, peak play hours, average session length. This informs game selection, feature development, and promotional calendar. We never sell individual player data.
Marketing and Communications
If you opt in, we send emails about new game releases, seasonal bonuses, VIP tier promotions, and deposit reminders. You can unsubscribe from marketing at any time via a link in each email or by logging into your account settings. Transactional emails (deposit confirmations, KYC status updates, withdrawal receipts) continue regardless of your marketing preference—these are required for account security and regulatory compliance.
Who We Share Your Information With
Your data is shared only with third parties essential to bq77 operations. Payment processors (bKash, Nagad, Rocket, Upay, and banking partners) receive your transaction details and identification to process deposits and withdrawals. Live chat platforms and email service providers have access to your name, email, and conversation history to deliver customer support.
Compliance partners receive anonymized transaction data for anti-money laundering (AML) and sanctions screening. Game providers (Playtech, Evolution, Sexy Gaming, Pragmatic Play, KA Gaming) may receive your username and bet history to calculate RTP, detect collusion, and improve game mechanics—never your personal ID or financial details.
Law Enforcement and Legal Requests
If a court issues a valid subpoena or law enforcement provides a warrant, we will disclose account information as legally required. We will notify you of such requests unless legally prohibited. We do not voluntarily share data with government agencies outside legal process.
How We Protect Your Data
All bq77 traffic uses HTTPS encryption (TLS 1.3). Your login credentials are hashed using industry-standard algorithms and stored separately from transactional data. Our servers are hosted in secure, redundant data centers with 24/7 monitoring, intrusion detection, and automated backups.
Access to personal data is restricted: only bq77 staff with a business need (account support, fraud investigation, compliance review) can view your full details. Internal systems enforce role-based permissions. We conduct annual security audits by third-party penetration testers and maintain cyber liability insurance.
Passwords must be at least 8 characters and contain uppercase, lowercase, numbers, and symbols. We recommend enabling two-factor authentication on your bq77 account. We never email or SMS your password—legitimate support requests will ask you to reset it yourself.
Incident Response
If we detect unauthorized access, data breach, or security vulnerability affecting bq77 players, we will notify affected individuals within 72 hours via email. We work with cybersecurity forensics teams to investigate, contain, and remediate incidents. We publicly disclose material breaches as required by Bangladesh data protection guidelines.
Cookies and Tracking
bq77 uses cookies to remember your login state, store your language preference, track responsible gaming limits you set, and analyze site usage. Cookies are small text files stored on your device and do not execute code or track you across unrelated websites.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session | Keeps you logged in during your session | Until you log out or close your browser |
| Preference | Remembers theme, language, deposit limits you set | Up to 2 years |
| Analytics | Counts page views and button clicks (anonymized) | Up to 1 year |
| Fraud Detection | Flags suspicious login attempts from new devices | Up to 30 days |
You can disable cookies in your browser settings, but this may prevent bq77 from functioning (you will be logged out automatically). We do not use third-party advertising cookies that track you on other sites. We do not participate in retargeting ads outside bq77.
Your Data Rights
Under Bangladesh Personal Data Protection Act guidance, you have the right to request what personal information bq77 holds about you. Email [email protected] with "Data Subject Access Request" in the subject line, and we will provide a comprehensive export of your data within 30 days.
You can request correction of inaccurate data (wrong address, misspelled name) via your account settings or by contacting support. You can request deletion of your account and associated data, though we retain transaction records for 7 years to comply with financial reporting requirements. You can withdraw consent for marketing communications at any time.
You have the right to object to processing of your data for specific purposes (e.g., to opt out of responsible gaming outreach). You have the right to lodge a complaint with Bangladesh's Data Protection Authority if you believe your rights have been violated.
How Long We Keep Your Information
Active account data (name, email, phone, password, KYC documents, betting history) is retained as long as your account exists. Upon voluntary closure, we retain identifiable data for 90 days in case you wish to reopen. After 90 days, personal identifiers are removed but anonymized gameplay records remain.
Transaction logs and KYC records are retained for 7 years per Bangladesh financial regulations. Email support conversation history is retained for 2 years. Device fingerprints used for fraud detection are refreshed annually. Cookies expire based on their type (see Cookies section above).
Get in Touch
For privacy questions, data requests, or to exercise your rights, contact our data protection team:
Email: [email protected]
Subject line: "Privacy Request" or "Data Subject Access Request"
Response time: Within 7 business days
We will never ask for your password or full payment details via email. Treat any email requesting these as fraudulent and report it immediately.
Policy Updates
bq77 may update this privacy policy to reflect changes in law, technology, or business practices. We will announce significant changes via email to your registered address and update the "Last updated" date above. Continued use of bq77 after changes take effect constitutes acceptance.